- Malaysia : RM8/kg
- Singapore : RM32/kg
- Contact Lens : 1-5 business days (If your order(s) in stock, it will be able to ship out within 24 hours.)
7-14 business days for pre-order item.
- If you place an order during weekends / public holidays, we would only start processing the order once we are back to work.
- When your order ships, you'll receive an email confirmation from us with the tracking number. If you have issues receiving your parcel, you may drop us an email at firstname.lastname@example.org
FOR RETURN / REFUND
Changed of mind? Ordered by mistake? Wrong item(s) sent? Damaged during shipping? No Worries!!
We are happy to help if you need to return an item. We offer a 7-days return policy which means that you can return the product within 7 days from the date of delivery at your own expenses.
- Step 1 (Report) : Return item(s) must be report within 48 hours of receiving by email to email@example.com.
Please provide your name, order ID, and the reason of return.
- Step 2 (Ship back) : Return Item(s) must be returned within 14 days of received, together with the proof of purchase (Tax invoice).
Please ship back the return item to the following address:
My Eye Box Online
No. 17 & 19, Jalan Manggis, 86000 Kluang, Johor.
- Item(s) must be return with the conditions as below:
Contact lens : Item(s) must be unused and unopened.
- We will not be responsible for any loss/damage of parcels during delivery process from you to us.
The value of the returned product will be transferred to store credit.