Shipping & Return



Shipping rate: 

  • Malaysia : RM8/kg
  • Singapore : RM32/kg

Delivery time: 

  • Contact Lens : 1-5 business days (If your order(s) in stock, it will be able to ship out within  24 hours.)
                           7-14 business days for pre-order item. 


  • If you place an order during weekends / public holidays, we would only start processing the order once we are back to work.
  • When your order ships, you'll receive an email confirmation from us with the tracking number. If you have issues receiving your parcel, you may drop us an email at



Changed of mind? Ordered by mistake? Wrong item(s) sent? Damaged during shipping? No Worries!!
We are happy to help if you need to return an item. We offer a 7-days return policy which means that you can return the product within 7 days from the date of delivery at your own expenses. 

  • Step 1 (Report) : Return item(s) must be report within 48 hours of receiving by email to 
    Please provide your name, order ID, and the reason of return.
  • Step 2 (Ship back) : Return Item(s) must be returned within 14 days of received, together with the proof of purchase (Tax invoice).
    Please ship back the return item to the following address:

My Eye Box Online 
No. 17 & 19, Jalan Manggis, 86000 Kluang, Johor. 


  • Item(s) must be return with the conditions as below:
    Contact lens : Item(s) must be unused and unopened.
  • We will not be responsible for any loss/damage of parcels during delivery process from you to us.


The value of the returned product will be transferred to store credit.